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Course Duration : 4 Months |
Introduction to DTH Technology
• Introduction to communication of Signals and VHF transmission
• Understanding of TV transmission and TV standards
• Basic concepts of Satellite communication
• Concepts of DTH Technology
Install and repair DTH set-top box
• Basic knowledge of DTH Set Top Box Architecture, block diagram and Hardware
• Process of activation process of DTH connection
• Identification of faults, Servicing and resolution
• Installation of DTH Set Top Box
• Check the AC Mains output
• Rectify the problem and resume uninterrupted Service
• Completing documentation
Comprehend customer’s requirement
• Basic electrical and mechanical modules of various products
• Electronics involved in the type of products
• Models of different appliances and their common and distinguishing features
• Understand how to communicate with customers
• Etiquette to be followed at customer’s premises
• Precautions to be taken while handling field calls and dealing with customers
Interact with other employees
• Understand work requirements
• Report problems identified in the filed
• Deliver work of expected quality
• Have feedback from a happy and satisfied customer
• Resolve inter-personnel conflicts and achieve smooth workflow
• Understand building of team coordination
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